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Residential Support Worker / Bank Staff

Posted on 30/04/21

Silkteen is a new, Therapeutic Residential four-week programme, for young people aged 13-18 years.

The Silkteen programme aims;

·      provide a nurturing caring environment / safe space to explore emotions and past experiences, 

·        increasing awareness and knowledge of our physical and emotional needs, 

·      consider positive choices, 

·      exploration and development of safe coping strategies, 

·      increase resilience, and aspirations for young people.

Purpose of the Post 

To provide assistance and support to young people. To attend to their practical, physical and emotional needs. To act as an appropriate role model and to work closely with them to enable them to address their difficulties and achieve their optimum potential. 

To provide support to the Therapeutic/ counselling team .  

Equal Opportunities 

All young people are equally entitled to have their needs and rights (UNRC) met in a fair and balanced way. Team Leaders are responsible for promoting equal opportunities for all and for challenging any behaviour or practice which discriminates against any young person or colleague on the grounds of race, religion, disability, age, gender, sexual orientation or any other perceived difference. 


Accountable To 

Team Leaders, Deputy Manager, Registered Manager and Responsible Individual 


Specific Duties and Responsibilities 

·       To maintain a high quality of care and support which meets the physical, emotional, intellectual, social and cultural needs of children and young people within the care of Inspirations

·       To provide a caring, supportive and nurturing environment in which children/young people can feel secure and free from harm. 

·       Establishing positive relationships with young people and always offering them unconditional and positive regard. 

·       Helping young people gain self-control by exploring unacceptable behaviour and recognising/ praising acceptable, pro-social conduct.

·       Ensuring that each young person’s care plan is followed and amended as appropriate to reflect their changing needs 

·       Attending to practical matters in relation to childcare (cooking, cleaning, general maintenance around the home etc)

·       To act as a key worker or co-worker for a young person (where appropriate) to ensure that the young person’s care plans are up to date and that all their care needs are being met. 

·       Be a positive role model to be able to offer advice, guidance and assistance where appropriate.  

·       Establishing relationships which young people perceive to be positive, warm and rewarding 

·       Providing advice, assistance and support on a 1:1 basis to enable young people to address past and present difficulties

·       Providing emotional support at times of difficulty or stress

·       Being ambitious for young people, helping them achieve their goals and optimise their potential 

·       Providing support for young people in their education and extracurricular activities, 

·       Keeping accurate records and providing written reports on young people for planning meetings, reviews or any other meetings as directed by the line manager

·       Empowering young people and facilitating their active involvement in the decision making about their lives and future, encouraging the voice of the young person, in all matters affecting them

·       Acting as an advocate (where appropriate) at meetings where the young person is the subject of discussion 

·       Encouraging the young person to develop links with the community, attend off-site activities and expand their personal social network 

·       Follow all policies and procedures meeting the expectations of the Jersey Care Commission Standards.


 To work as part of a team  

·       Being aware of the aims and objectives of the home and working collaboratively with colleagues to achieve them 

·       Attending team/ staff meetings and making a positive contribution to them 

·       Actively contributing to the development of the team 

·       Receiving and storing information to improve communication 

·       Being willing to give and receive feedback on performance with colleagues and managers 

·       Being aware of childcare plans for all young people and providing support for colleagues by maintaining consistency in the execution of those plans

·       Providing informal practical and emotional support to colleagues experiencing difficulties

·       Attending and contributing to regular supervision sessions 

·       Monitoring the conduct of colleagues and referring on any causes for concern (Whistleblowing)  Being familiar with all policies and procedures and adhering to them 

General Responsibilities 

·       Attending young people’s meetings and contributing to them 

·       Driving company vehicles (current driving licence holders subject to procedures) 

·       Receiving training appropriate to the role and maintaining an up to date training profile

·       Responsibility for the accurate maintenance of financial records appropriate to the duties of the post 

·       Responsibility for the health, safety and welfare of self and colleagues in accordance with the requirements of the organisational Health and Safety Policies 


Special Conditions 

·       This post requires the holder to do varying shifts, which include early morning and late evening work, sleep-in, waking nights and an on-call rota system.  

·       The post holder also is required to work weekends as part of a rota and Bank Holidays when required.  

·       Sleeping-in duties are also required for which an additional payment is made.

·       On occasions you may be requested to change your rota at a given notice as per your contract, to ensure the contingencies of the service are covered.  This may also include covering an additional sleep-in duty as an emergency measure.

·       In accordance with the guidelines on Health and Safety, to accept responsibility for working within these guidelines and reporting any concerns to the Registered Manager. 

·       To undertake such other duties appropriate to the grade of the post and the needs of the Home such as decorating, gardening in order to develop and maintain service delivery.   

·       This post requires the holder to have a clear Criminal Records Bureau check at all times (Changes to personal circumstances which may effect this must be notified to your line manager immediately.)


Post requires a qualification of Level 3 in Residential Childcare OR equivalent.

·       Administration of medication – desirable

·       First Aid – desirable

·       Fire safety/ Fire Marshall – desirable

·       Safeguarding training – desirable

·       De-escalation training – desirable

·       Trauma training – desirable

·       First Aid mental health for young people – desirable. 

Experience/ skills: 

·       Recent experience of working in a residential child-care setting

·       Experience of working with adolescents

·       Have the passion and drive to improve the lives of children

·       Are resilient and able to support our children and young people in their most difficult times

·       Desire and are willing to learn and develop new skills

·       Are a great role model

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